Delete Your Account

Overview

ClassTrack ("we", "us") lets you permanently delete your account and the personal data associated with it at any time. The easiest way is right inside the app — open Settings → Account → Delete account. If you can't access the app, you can also email us at support@classtracks.app. This page explains both options, what data is removed, what we may need to retain, and how long it takes.

1. Delete your account from the app

The fastest way to delete your account is directly inside the ClassTrack app:

• Open ClassTrack and sign in to the account you want to delete.
• Go to Settings → Account.
• Tap Delete account.
• Confirm your choice. You may be asked to re-authenticate for security.

Once confirmed, your account and study data are scheduled for permanent deletion.

2. Request deletion by email

If you can't access the app, email us from the address linked to your account and we'll process the deletion for you:

• Send a message to support@classtracks.app with the subject "Delete my ClassTrack account".
• Include the email address associated with your account so we can verify your identity.
• You can also use our support form and choose "Account & data".

3. What gets deleted

When your account is deleted, we permanently remove the personal data tied to it from our active systems, including:

• Your account details (email address and authentication credentials).
• Your study data — subjects, class schedules, attendance marks, exams, grades, tasks, notes, habits and expenses.
• AI assistant conversations linked to your account.
• App preferences and settings.

4. What we may retain

We may retain a limited amount of information where the law requires it or for legitimate business needs, such as:

• Records needed to comply with legal, tax or accounting obligations.
• Transaction and billing records held by the app stores / RevenueCat.
• Anonymised or aggregated data that can no longer identify you.

Residual copies may persist in encrypted backups for a limited period before they are overwritten.

5. How long it takes

Account deletions are typically completed within 30 days of your request. Data held in routine backups is removed on our standard backup rotation, generally within 90 days.

6. Subscriptions

Deleting your account does not automatically cancel a paid subscription. Subscriptions are managed by the App Store or Google Play. To avoid future charges, cancel your ClassTrack Pro subscription in your App Store or Google Play account settings before deleting.

7. Contact us

Questions about deleting your account or your data? Email support@classtracks.app, use our support page, or read our Privacy Policy.